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Industry Best Practices

AAC is well versed in the area of process improvement being both an ISO 9001:2008 (Quality Management) and ISO/IEC 20000-1:2011 (IT Service Management) registered company.  AAC's has many years of firsthand experience and direct knowledge of implementing these internationally recognized certified management systems both internally and also at numerous customer sites. AAC particularly recognizes and understands the value of implementing the Information Technology Infrastructure Library (ITIL) framework for best practices in providing IT services and managing the supporting infrastructure in our own corporate environment and for numerous customers. Having extensive involvement with service support projects with clients enables AAC to make strategic recommendations in the IT Service Management System and effectively guide our customers with an efficient plan towards accomplishing their IT service delivery goals.

AAC institutes a fresh approach with each client as no two agencies have the same starting point or end goal. AAC’s customer project plans contain methodical processes which are embedded with quality assurance checks in adherence with our ISO 9001:2008 Quality Management System certification through the completion of the project. Having participated in the certification process directly, along with our proven ability to implement the best practices for our customers, AAC will confidently execute a customized plan for achieving the delivery of managed services while incorporating the right balance of disciplined quality and IT structure.