AAC

Operations & Maintenance

 

Since AAC’s inception in 1983 we have been performing IT Operations & Maintenance (O&M) for a broad spectrum of IT infrastructure, including a mix of new and old technologies, architectures, platforms and vendors. We understand through our experience what our customers actually do—their operations, their missions, and their businesses—and how IT O&M plays a central role in the success of an enterprise. We provide reliable, stable and secure IT operating environments that are aligned with your agency’s enterprise infrastructure and measured against defined Service Level Agreements (SLAs).  Some features of our O&M support are:

  • O&M services based on industry best practices, such as ISO 9001, ITIL, ISO/IEC 20000 and ISO/IEC 27001, tailored to your agency’s mission, requirements, culture, applicable mandates, technology environment, IT roadmap, and maturity of IT processes
  • Forward-looking O&M strategies that align daily operations and tactics with your overall enterprise IT strategy and the broader context of your technology vision and roadmap
  • Elimination of functional silos, which are typical in IT operations, to ensure that your IT organization is working as a unified team for a common enterprise goal
  • Enterprise IT systems management that delivers the highest level of performance and reliability
  • A methodical, balanced approach that successfully coordinates O&M activities and development, modernization and enhancement of your IT infrastructure.

We understand that IT is dynamic and enterprise IT is going through rapid transformation. Therefore, we have developed an innovative approach to supporting evolving systems and a proven capability to rapidly ramp up teams for surge requirements and special projects. We support all major enterprise IT operations functions including:

  • Network Management
  • Unified Communications and Capabilities (Voice, Video, Data, VTC)
  • Server Virtualization and Consolidation
  • Server Management
  • Database Management
  • Storage Management
  • Data Center Support
  • Enterprise IT Service Desk (Tier 1, Tier 2, Tier 3)
  • Network Operations Center (NOC)
  • Security Operations Center (SOC)
  • Enterprise IT Management Systems and Tools
  • Asset Management
  • Desktop Management
  • Management of Cloud Services
  • Collaboration Toolsets and Remote Access Technologies
  • Mobile Device Management Systems
  • Building Monitoring and Control Systems